Smartphone App FAQ's 

Quick Online GEOID calculator: CLICK HERE

Current Satellite Locations for IRIDIUM: CLICK HERE


INFO BAR (TOP AREA OF APP IN ALL SCREENS)

I see several colored dots on the top, what do these mean?

The colored dots are status indicators for the app: (from right to left)

Connected

Red: The app is NOT connected to our server. No data is being streamed. Check your 3G, 4G, Wi-Fi or satellite connection

Green: The app IS connected to our server. Data being streamed can be seen on your private or public dashboard. (Some satellite connections, such as Iridium Go!, will display the number of bars the device is showing for the satellite.)

A (Activity)

Red: The app is NOT streaming activity data (such as 'inactive', 'walking', 'On Bicycle', 'In Vehicle', etc.

Green: The app is streaming Activity data

G (GPS)

Red: NO GPS data is being streamed. Your location (latitude and longitude) is not being streamed and is not public.

Yellow: Your GPS data is coming from cache (last location you were at) and until your smartphone finds a satellite fix.

Green: Your GPS data is being streamed.

C (Accelerometer)

Red: Your smartphone's accelerometer's data is NOT being streamed (X, Y, Z) movements.

Green: Your accelerometer data is being streamed.

Social

Red: The url on your posts in social media has been invalidated, and your location and status is NOT available to your followers. 

Green: Your public URL is active or your posts on Twitter, Facebook, or Twitter are displaying an active URL that users can click on to see where and how you are in real time. 

O (Online Wearables)

Red: No wearable drivers are loaded, and you are not streaming any wearable data

Green: Wearable data is being shared. The number of device drivers will be displayed, such as '2 online', meaning two different wearable devices are being streamed. (Click on the 'Wearables' widget on the 'Me' screen to see which wearables are being streamed, or on 'My Vitals' to see your real time data. 


MENU BAR (BOTTOM)

Me

This takes you to the app's home screen where you can select any of the widgets described below, including wearables, tracking, send text, send picture, my dashboard, FAQs, and Shop. Simply touch the widget and you will be taken to your selection's area.

Weather

If you have a weather subscription, this selection will take you to our Ocen's spotcast weather where data pinpointed to your GPS location will be displayed.

Press Next (right arrow) or Previous (left arrow) to move ahead or back in time for your forecast.

Press on 'Update' to retrieve a NEW forecast (what you see when you arrive on this screen is the last forecast you retrieved.

Press on the Edit Icon to enter a new altitude (m) for your location or a distance (km) and bearing (deg) from your present location.

Battery/Signal

This takes you to a view where you can see both your smartphone's battery and signal status, as well some sat-phones' battery and signal status (if you are connected to a sat-phone too). Battery status is important both for your smartphone or sat-phone, so we created an extra large screen within our system so you can keep track of these easily!

My Vitals

View your vital signs from your wearables in this screen. Vitals will be displayed in real time, with live data coming from your different wearables.

Settings

LOGOUT / EXIT

Self-explanatory.

SUBSCRIPTION STATUS

Current status of your subscription with the appstore (subscribed vs unsubscribed).

SOCIAL

Twitter: Connection settings for Twitter.

Instagram: Connection settings for Instagram!

IDENTIFIERS

Token: This number identifies your smartphone's unique mac id (or similar) to our server (Tech support may ask this from you).

GUID: This is your personal identifier when data is moving across the internet, to protect your identity. This also makes our solution HIPAA compliant. Your personal dashboard will also allow you configure as to whether your name is displayed on public dashboards too!

PUBLICLY SHARE DASHBOARD

Switch: ON means share your data to the URL below it, so that anybody can see it. OFF means do NOT share.

URL: Link to your public URL which anybody can see so you can verify what data that you are sharing is public.

CONFIGURE PRIVATE DASHBOARD

URL: Link to your personal dashboard URL that only YOU have access to. Use same username and password as in your app. (http://me.wicis.com)

SOS EMAIL

Email account to which your SOS emails will be sent to. 

VERSION

Current software version of your I-STREME app

GEOID CORRECTION

The altitude you get from your smartphone's GPS is not precise and it needs a correction due to the earth's shape which is not perfectly round. There are complex mathematical formulas and models to calculate what is known as the geoid correction.

On your browser, go to this online geoid calculator and enter the latitude and longitude for the area where you are or will be. Three numbers will be calculated, all approximations. We use a simple average (a round number) of the three. Enter this number as it appears into the I-Streme Geoid Correction. Your corrected altitude will now be displayed and transmitted by your system. Note that we use meters for the calculation. On our web app (your dashboard) you will be able to configure the altitude widget for either meters or feet.  

OCENS

Status of your OCENS Spotcast Weather subscription (Active vs Inactive)

DATA TRANSMISSION (IN MINUTES)

This area allows you to "throttle" data for specific time intervals. If you are using a satellite connection or if you wish to save on data transmission for 3G/4G, change these numbers according to your needs.

Online Period: This is a number from 0 to 240 (in minutes) for the time that you wish to continuously send data without stopping.

Offline Period: This is a number from 0 to 240 (in minutes) for the time that you wish to PAUSE sending data.

Satellite Messenger Mode: Using this mode will send a SINGLE data stream (about 1-1.5K) of information every 15 minutes. This mode is ideal to keep your data costs to a minimum with your satellite provider! You an also change this number for increasing or decreasing how often you send data in this mode. Once the satellite is found, only ONE DATA PACKET will be sent (1-1.5K) to our server, thus keeping your data usage very small and cost-effective.

Note: If you wish to have your system stream data ALL the time, select ANY online period of time, and select "0" for your offline period time.

CLOUD GATEWAY

Select in this section the satellite provider that you are using.

Thuraya: The app will connect to the Thuraya Satsleeve+ device and automatically turn ON and OFF the GMPRS data option when transmitting data or pausing. Make sure you have selected your satsleeve+ as your smartphone's Wi-Fi hotspot.

Iridium Go: The app will connect to the Iridium GO device once selected as the smartphone's Wi-Fi hotspot. Data transmission will be turned ON, only when data packets are being sent and then turned OFF. 

Other satellite providers: You will need the OCENS SIDEKICK device for the app to turn these devices ON or OFF for data transmission. (Contact us for this option). You will need to select the Sidekick as your smartphone's Wi-Fi hotspot for these to work. 


 WEARABLES

What wearables can your app interface to?

The wearables in the list below are only ones that we have tested and provide the user with medical quality data. This means that we have tested these devices against FDA approved devices in hospitals, and they provide data that matches those used by doctors. Our current list of devices is NOT extensive, (we have turned many down!) but they have been very tested both on Himalayan expeditions and hospitals. Our goal is to provide you with data that is real, not massaged or averaged, in order to provide you with numbers that can be used to make medical decisions.

Visit our shop at https://shop.wicis-sports.com

Current device list:

Polar H7 Heart Monitor

iChoice Temp Module

Nonin 3230 Pulse Oximeter

Nonin 9560 Pulse Oximeter

Rhythmmage Heart Monitor

GOW Heart Monitor

Decathlon Geonaute Heart Monitor

Does this mean that my wearable is not medical grade?

No, It simply means that we have not tested it or integrated it into our system. Think of the number you are trying to measure, and its accuracy, not the wearable itself. We don't have many wearables in our library, not because we can't add them, but because we really have spent much time validating those we have in our laboratory and or in extreme conditions.

How do I connect a wearable to my app?

Turn on your wearable so that it begins transmitting data. Click on the 'Wearables' widget on the app. Make sure your bluetooth connection is ON on your smartphone. Click on 'SCAN' if you don't see your device and wait for a few seconds. Once it comes up, touch the switch next to it to load its driver. The system will now display information on the process of loading the driver. When you see 'Displaying data' you are now streaming! View your data live by selecting 'My Vitals'.

Do I need to pair my wearable each time I start my app?

Normally, once you pair a wearable to the app, the app will remember it and start it automatically every time you start the app. There are rare occasions in which you may need to pair again, and this more often due to your operating system forgetting the device.

My certified WiCis wearable is not loading in the 'Wearables' widget.

There are two possibilities - either the wearable is damaged, or most likely, it needs a new battery. Change the wearable's battery and try the process again! Many wearables will seem to turn on, but when their battery is low, the first thing they will stop doing is their bluetooth functionality. Always carry extra batteries for your wearable if you will be away from where you can buy them for any extended period of time.

My WiCis wearable is often "dropped" and I need to restart it again to see it in my app.

More than likely you have a low battery in your wearable. Change your battery and the issue should disappear.

I cannot see my wearable's data in my dashboard even though I am streaming data from it.

The most likely cause is that you have not added a widget for this wearable on your dashboard. If you have added a widget for the wearable, make sure you 'pair' the widget to the wearable in the widget's setup area. Click on the 'pencil' icon on the bottom right of the widget, click 'Next' to go to the pairing pop-up of the widget, and with your app streaming its data, select your wearable's name, which on the top part of the dialog. Click 'Save' and you should start to see it's data right away. 

Can I tell how many wearables are streaming at any time?

The top element  of the WiCis app is repeated in every screen and the leftmost dot displays how many wearables are loaded and streaming. The dot is RED and will display '0 online' if no wearables are being streamed. The dot is GREEN and will display 'x online' where x is the number of wearables devices that are currently loaded and streaming.

When should I press on the Clear Cache button up top?

If you are sure that your device has a proper battery and that it's working, you may try to clear the app's cache. This will force a new re-load of your device driver and will often cure the problem. If you do not have a connection to the WiCis server, do not do this since the app extracts a new copy of the device driver, once the cache has been cleared, directly from it. 


TRACKING

What does the Tracking widget do?

It opens a window that displays GPS information, Activity information, and Accelerometer information from your smartphone. In it you will be able to see your current GPS altitude, bearing, speed, latitude, longitude, raw accelerometer data (x,y,z) and activity. You can also track your steps, and if you have a HR monitor, it will calculate your calories expended. To reset steps and/or calories, click on the Stop Activity button and then restart it. 

 

Can I turn off any of these if I don't want to share them? 

Sure. There are four switches on the top right, and you can individually turn off GPS, Activity, or Accelerometer data.

How do I know I am sharing my GPS data at any given time?

The upper part of the app has three indicators that can be seen from any screen, labeled C (Accelerometer), G (GPS)  and A (Accelerometer). A GREEN dot means that that you are streaming data for that given feature. RED means that data is OFF for that feature.

Sometimes I see a YELLOW dot on my GPS dot. What does this mean?

A yellow dot means that the GPS feature is displaying a number which was in cache and not a new one. The dot will turn to GREEN as soon as your smartphone has enough satellites to display a proper latitude and longitude.


SOCIAL 

What does Social mean in the context of your app?

The app allows you to configure it with your personal social accounts on Instagram and Twitter. You can check-in, update or check-out to these accounts with your current location displayed on a google maps static picture.

How do I check-in?

Touch the widget that says 'Social'. This will take you to the social page where you have switches to turn on or off posts to Twitter, Instagram, Facebook, or All.  When you touch the 'Check In' button a post will immediately go out to your account(s) with the time, your latitude, longitude, and a google maps picture of where you are, along with a link to a public dashboard where you can be followed in real time with updates every second!

Can I update my location as I move along during the day to my followers?

Yes, simply click on the 'Update' button and a new post will be sent with your new information.

What does 'Check out' mean or do?

Touching the Check Out button has two functions. It will send a post to your followers that you are checking out for the day, AND it will invalidate the previous URL link that your followers could use to track you in real time.

What does the 'Reset Map Data' button do?

The map on your dashboard (public or private) is tagged with your last distance traveled, pace, and speed, as well as your start point and end point. If you wish to reset it, click on this button to have your posts display a map with your new start point.


MESSAGES

Where do my texts go to when I send one?

Your texts go to your dashboard. They will appear inside the text widget.

Can I make my texts private so only certain people can see them?

You can decide what dashboards to share publicly, so in case you want to keep them private, only place the text widget in a non-public dashboard.

Am I limited to 160 characters for each text message?

Not really - you can send messages that are as a long as you want, but if you are using a sathpone, don't send novels since you are charged by the amount of data you send.

Is there a limit to the amount of messages I can send each month?

Nope. Send as many as you want!

How do I know I've received a message and how do I view it?

Your smartphone will display a notification letting you know that you have new messages if you are connected to our server. To view a new message, select the "Messages" widget in the "Me" section of the App, and then touch "View Messages".

 


SEND PICTURE

How do I send a picture to my dashboard?

Select the Send Picture widget on the 'Me' screen of the app. Click on it and take your picture. Click OK if you wish to accept to send you picture. You will now see a progress bar showing the speed of your image upload to the server. If you for some reason your connection has a low bandwidth and you wish to abort the Send, click on Cancel.

Where do my pictures go?

The pictures you take go to your dashboard, and will appear in the "Image from Device" widget. Add the widget to your dashboard, click on the Edit icon (pencil) and then "Next" to select your device driver. Click on "Android" and then "Save". Your phone app is now connected to this widget for pictures!

Can I send pictures when I use my sat-phone?

Sure! We reduce the size of your pictures to some 50K so don't expect super high resolution pics. But this allows us to use a sat-phone to also send pictures, as well as to save you money. Please note that on certain satellite devices, sending a picture may take some time. Data is sent in chunks, but we have seen as long as 2-3 minutes in the case of satellite connections with low baud rates.

My picture came out sideways on my dashboard - can I fix this? 

Pictures need to be taken in landscape mode on your smartphone.


MY DASHBOARD

When I touch this widget, does it take me to my private or public dashboard? 

This is your PRIVATE dashboard. Here you will be able to add widgets, delete them, configure them, and even create other dashboards: http://me.wicis.com

Can others access my private dashboard?

You can only access a private dashboard if you have the proper login credentials. So if you are worried about your privacy, do not share these with anybody.

Is your data HIPAA compliant?

If you are using your dashboards only privately, your data is safe. All data moving in the cloud is NEVER tagged to your name, but rather to a GUID or universal id number. Also, on your personal dashboard, you can select the option to never display your name even on public dashboards, so as to further protect your identity.


SOS

Does your SOS support sending a message to a telehpone number as a text message?

No. We have found that if you are abroad, the access codes to your number may vary, and often mistakes are made. An email address never changes so we have chosen email as the preferred method for sending an SOS message.

What does a typical SOS message contain?

It tells the person that you are sending the message to that you are in distress, the time and date, your geo-location, and a link to your public dashboard if you have one where you can be tracked immediately.

Is there a limit in the amount of SOS messages I can send per month?

None. You can send as many as you want.

Will the receiver of my SOS really know where I am?

Absolutely! Within 1 meter (3 feet), and as long as you continue to stream your location and are connected to our server, your rescuers will be able to find you.


Satellite Specific Instructions

      Iridium Go!

  1. Turn on the Iridium GO! by lifting its antenna and wait about one minute until it cycles up.
  2. With your smartphone, open Wi-Fi connections and connect to the Iridium Go as your hotspot.
  3. Now turn OFF your data for your 3G or 4G connection on your phone by clicking on the triangle with LTE on the top line of your screen. (THIS STEP IS NOT NEEDED ON ALL PHONES - WE HAVE SEEN THIS MOSTLY ON GOOGLE PHONES SUCH AS THE NEXUS OR PIXEL)
  4. Open I-Streme and select Iridium Go in Settings (bottom of screen)
  5. Initially, make sure that your Satellite Messenger Mode Button is set to off so that I-Streme will connect to the server and send data every second.
  6. Watch the Iridium Go as it displays 4-5 bars and then begins to make an Internet Call (this means it's connecting to the satellite...)
  7. As soon as it connects, you will briefly see the RED connection indicator on the top right of I-Streme briefly turn yellow and then green. As soon as it is green, the system is streaming data every second.
  8. If you do not have an ulnimited data plan with Iridium Go (you should) you can slow down data transmission to every X minutes in satellite messenger mode. In Setttings, scroll Satellite Messenger Mode, turn it on, and select the time interval at which you wish to send a data blip.... 
  9. Sending pictures may be slow (up to 2-3 minutes, depending on the satellite connection that you have.
  10. You will also have access to chat, SOS, email, and voice calls via skype if your satellite connection is a good one!

Thuraya Satsleeve +

  1. Turn on the Satsleeve by lifting its antenna all the way out and pressing on the POWER button.
  2. With your smartphone, open Wi-Fi connections and connect to the the Thuraya as your hotspot.
  3. Now turn OFF your data for your 3G or 4G connection on your phone by clicking on the triangle with LTE on the top line of your screen. (THIS STEP IS NOT NEEDED ON ALL PHONES - WE HAVE SEEN THIS MOSTLY ON GOOGLE PHONES SUCH AS THE NEXUS OR PIXEL)
  4. Open I-Streme and select Thuraya in Settings (bottom of screen)
  5. Initially, make sure that your Satellite Messenger Mode Button is set to off so that I-Streme will connect to the server and send data every second.
  6. Watch the App on its Home Screen as it displays 4-5 bars and then begins to make an Internet Call (this means it's connecting to the satellite...)
  7. As soon as it connects, you will briefly see the RED connection indicator on the top right of I-Streme briefly turn yellow and then green. As soon as it is green, the system is streaming data every second.
  8. If you do not have an ulnimited data plan with Thuraya, you can slow down data transmission to every X minutes in satellite messenger mode. In Setttings, scroll Satellite Messenger Mode, turn it on, and select the time interval at which you wish to send a data blip.... 
  9. Sending pictures take anywhere from  seconds to minutes, depending on the satellite connection that you have.
  10. You will also have access to chat, SOS, email, and voice calls via skype if your satellite connection is a good one!

FAQs

Think we are missing something that should be here?

Send us an email at This email address is being protected from spambots. You need JavaScript enabled to view it.


GEAR SHOP

I thought this was an app - why would I want to buy something extra?

You may want to buy from us wearables that we have tested and certify that they generate medical-grade data.

What else can I buy on your online shop?

Travel insurance (Global Rescue) which we believe is the best. You can buy solar gear to keep your sat-phone and smartphone charged. And you can donate money for our medical charity and receive a beautiful book in return (The Snow Leopard - A Pictorial Companion).